John F.
Houston, TX

Summary of Qualifications

Highly motivated, creative and organized Professional Systems Engineer with seven years of experience in large Microsoft Windows environments. Especially skilled at designing, integrating and managing large Active Directory implementations in global enterprises comprising of hundreds of branch offices.

Professional Highlights

• Well respected leader and experienced professional Senior Enterprise Administrator with 7 years of experience in large global WAN environments.
• Lead Administrator during migration of 60,000 users and 400 Windows NT Domains in 80 Countries into 8 Windows 2000 Active Directory Domains.
• Designed and built a fully functional VMWare based test lab environment to simulate the production environment.
• Developed procedures and trained 1st and 2nd level Call Center Analyst to handle numerous rudimentary tasks in order to best utilize the 3rd level Administrators skills and time.
• Instrumental in the development of all documentation, processes and procedures related to the daily management of the Active Directory environment.
• Developed and implemented Disaster Recovery Plan for entire Active Directory environment.
• Customized HP OpenView Templates deployed to Active Directory in order to maintain a 99% uptime environment.
• Documented and deployed process and security changes to support Sarbanes-Oxley audits.
  
• Provided 24/7 On-Call Support for 150 Windows 2000 Active Directory Domain Controllers in 80 countries.
  Coordinated and remotely deployed and implemented 100's of Domain Controllers around the globe.

Technical Skills

• Active Directory
  3rd Level day to day management, installation, configuration and troubleshooting of a large Windows 2000 AD Forest. Manage CM Change Management procedures relating to Local, Regional and Global changes. Coordinated GPO Group Policy design and configuration for 8 Domains in the Forest. Migrate users from domain to domain during transfers. Delegate access to local on-site administrators and manage ACL Access Control List for AD support groups. Manage SLA Service Level Agreement and Uptime requirements set by customer.
  
• LAN / WAN
  Configuration and troubleshooting of WINS, DNS, DHCP and router ACL configuration and troubleshooting for 150 Domain Controller Servers globally.
  
  
• Citrix
  Installed and maintained Citrix Metaframe farm consisting of 4 servers with 25 published applications access by 600+ users.
  
  
• Project Management
  Migrations, server replacements / location moves, globally coordinated teams.
  
  
• Customer Service
  Provided 2nd and 3rd level support for local on site administrators.
  
  
• Communication
  Direct liaison with Global Distributed Service Manager for Client. All service requests and problem tickets were fully managed and documented through Remedy GTS Global Ticketing System.
  
  
• Sarbanes-Oxley
  Coordinated, documented and deployed process and security changes and recommendations to support Active Directory and Windows 2000 audit findings.
  
  
• Documentation
  All processes and procedures for day to day duties and Disaster Recovery plans.

Professional Experience (company names removed)

• Senior Active Directory Enterprise Administrator - Present
  Senior Administrator managing all aspects of Active Directory security, policy and procedure recommendation and implementation across 150 Domain Controllers and 1,500+ Windows Servers globally. · Support 50,000+ users in 80 Countries. Project Management for 3rd party clients.
   
  
• Senior Active Directory Enterprise Administrator - (2 Years)
  Lead Administrator for 60,000 users in 80 Countries for Active Directory Forest consisting of Eight Domains and over 150 Domain Controllers globally. · Manage day to day troubleshooting and all aspects of security, policy and procedure recommendation and implementation.
   
• Server Administrator (2 Years)
  Lead Administrator supporting 25 Windows 2000 Advanced servers · Supporting File, Print, Citrix Metaframe, Windows Terminal Servers, IIS, Systems Management Servers (SMS) and SCADA systems across 5 cities. · Instrumental in the Windows 2000 migration of all legacy NT and Novell servers and clients for the Conoco Business Units during global Common Operating Environment project.
   
• Project Engineer - (1 Year)
  Software packaging and automatic scheduled distribution. · 2nd Level escalated application support for 600 Conoco users.
  

Education and Certification

• Southern Methodist University ~ Bellaire, Texas - School of Engineering and Applied Science · Microsoft Certified Systems Engineer - MCSE
   
• Additional Certifications ~ Houston, Texas · Microsoft Certified Systems Administrator - MCSA · Microsoft Certified Professional - Windows 2000 - MCP · Microsoft Certified Professional - Windows NT - MCP

Extensive Knowledge and Troubleshooting Skills

Active Directory, Windows 2000, Windows Server 2003, Windows XP
TCP/IP, DHCP, WINS, DNS, DOS, Microsoft Office Products, Terminal Server

Additional Skills and Training

HP OpenView, Novidigm, HP Radia, McAfee, ePO, VMware
Linux, Veritas Backup Exec, Legato Networker, Citrix
Microsoft Exchange, Microsoft Visio, Microsoft Project, Cisco
VBScript, Perl, Novell, HP/Compaq Proliant Servers, Dell Servers