Senior Solution Design Engineer

The Solutions Design Engineer is accountable for technical sales support of all products and services including: Intelligent IP networks, outsourced infrastructure solutions (managed and un-managed), storage and back-up, security, VPN connections, security and storage in the cloud. Responsibilities include preparing customer presentations, architectural designs, and bid responses. Solutions Engineers are also responsible for providing technical training for the sales force.

- Provide technical support to help drive revenue through all sales channels,
- Present product capabilities to customers & prospects,
- Develop & present preliminary technical designs for customer solutions,
- Provide technical training to the sales teams,
- Work with Product Management to help drive appropriate product enhancements,
- Engage Professional Services team to complement customer solutions.
Essential duties:
- Perform consultative, solutions-based design for Internet-centric business clients who desire outsourced infrastructure options to enhance their own technical capabilities,
- Understand power, cooling and other environmental constraints on a client’s outsourced infrastructure,
- Pre-sales design and implementation expertise in Enterprise/WAN service integration,
- Field technical questions from prospects and clients.
- Determine client requirements and provide designs for Internet connectivity, security, IP VPN connections, Storage and hosted voice services, and Managed Hosting,
- Provide consultative services based on prospect’s requirements and available SAVVIS product offerings,
- Represent technical capabilities to prospective customers and existing customer base, and influence customer expectations according to product and network management capabilities and constraints,
- Present proposed solutions in a professional business environment, demonstrating salesmanship,
- Develop and grow technical knowledge base in Internet, ATM, networking equipment, network and routing protocols, storage, back-up, hosting environment, applications, and cloud offerings,
- Provide post-sale support to installation personnel as needed to clarify service expectations; including providing diagrams, verbal explanation, and written documentation,
- Present technical training to new and existing sales and Sales Support personnel,
- Meet and exceed management targets for number of customer contacts, number and complexity of sales opportunities supported, and training completed,
- Provide technology consulting for internal contacts in Product Management and Marketing, and translate prospective customer requirements into recommendations for new or enhanced products and features,
- Ensure compliance with all Policies and Procedures,
- Attend company and regional meetings as required, maintain peer relationships and understand and utilize company resources.

- Complete understanding of the sales process,
- Proficient with common office applications, including MS Outlook, MS Excel, and MS Visio,
- Excellent organizational, interpersonal, and communication skills (oral, written and presentation),
- Experience performing needs assessments, and making recommendations based on the discovered needs,
- Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability,
- Ability and willingness to share knowledge and expertise among various organizations within the company,
- Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer,
- Ability to work in a team environment and demonstrate strong problem solving skills,
- Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines,
- Ability to multi-task and work multiple projects simultaneously.- Bachelor's degree in Engineering/MIS/Computer Science/Telecom or equivalent work experience
- 5 + years of experience as a Solutions Engineer, Hosting/Network Support engineer (telecom, networking, ISP, hosting), or related operational engineering role.